Our Promise

new-star-promise

Look to New Star for innovative solutions, peak performance, highest quality and best value.

To demonstrate that the New Star Team understands the need for reliability of lighting products in demanding Environments, we offer the New Star Promise. Our promise will repair or replace any High Abuse or VR architectural fixture when installed according to our instructions for the life of the original installation if the fixture should fail due to physical abuse*.

Warranty Statement

In addition to the New Star Promise, all fluorescent fixtures manufactured by New Star are warranted to be free from defects in workmanship and material for three (3) years from the date of invoice. New Star reserves the right to issue credit, repair or replace any defective material at our discretion upon notification and verification of the defect by our local representative and/or New Star employee. New Star reserves the right to require a physical examination and verification of the defective material and to deny this warranty if the material and/or product were damaged, installed improperly, altered or used for applications for which it was not intended. There is no labor reimbursement indicated to be part of New Star’s warranty. Labor back charges will not be honored without pre-approval. Pre-approved labor back charges will be accepted only with written approval at a mutually agreed upon dollar amount between New Star and the party involved. Fluorescent ballasts are covered according to our standard terms and conditions.

All LED fixtures are warranted to be free from defects in workmanship and material for five (5) years from the date of invoice. Additionally, LEDs and power regulation components will carry a warranty from New Star Lighting against defects that result in a fixture lumen depreciation of 30% or greater for a period of 5 years from invoice date*. Lumen depreciation is compared to the published lumen output of the product on the date of manufacture per IESNA LM79-8 reporting procedures. Normal accumulation of particles on the optical surfaces is not factored into the lumen depreciation.

MRI products that fail to perform to acceptable MRI room interference and susceptibility standards will be repaired or replaced for a period of 1 year from the date of invoice*.

* Fixture must be installed according to manufacturer’s instructions. Exclusions to the New Star Promise are gunfire and chemical reactions.